Returns & Refunds policy
Last updated: July 8, 2025
Thank you for choosing Productimate AI Solutions. This Refund & Cancellation Policy applies to all purchases of digital goods, services, and SaaS subscriptions made through our website or under our agreements. All offerings are delivered remotely—there are no shipping charges or delivery fees.
1. Cancellation & Returns for Digital Goods
Note: We do not ship physical products; all “goods” are delivered electronically.
You may cancel your order for digital goods within 30 days of purchase, without giving any reason.
The cancellation deadline is 30 days from the date you receive access or download link to the digital product.
To cancel, you must notify us via a clear statement (for example, an email to productimateaisolutions@gmail.com).
1.1 Refund Conditions
Cancellation requests made within 30 days will be fully refunded.
After 30 days, all sales of digital goods are final and non-refundable.
2. Refunds for Services
All service-based engagements (e.g., custom software development, consulting, design) include a Refund Clause in the project agreement signed before work begins.
Any refund or cancellation terms for services are governed solely by that signed agreement.
3. SaaS Subscription Refunds
For all SaaS products (monthly or annual plans), payments are final and non-refundable under any circumstances.
You may cancel your subscription at any time; cancellation will take effect at the end of your current billing period, but no prorated refunds will be issued.
4. How to Request a Cancellation or Refund
Send an email to productimateaisolutions@gmail.com with:
Your order number or agreement reference.
A clear description of your request (cancellation or refund).
We will acknowledge your request within 2 business days and guide you through any next steps.
5. Contact & Company Details
Phone: +91 79923 83055
Address:
31/2/3, Gobindpur Housing Colony
Chota Gobindpur, Jamshedpur
Jharkhand, India – 831015
Productimate AI Solutions reserves the right to amend this policy at any time. Any changes will be posted here with an updated “Last updated” date.